Tickets per weekTickets per week with 2 data series: Opened, Resolved.Tickets per weekOpened against resolvedOpenedResolvedW1W2W3W4W5W6W7W8W9W10W11W120200400600
Tickets by channelTickets by channel with 1 data series: Tickets.Tickets by channelThis quarterPortal46.2%2,430Email25.1%1,320Phone16.5%870Chat12.2%6405,260Tickets
Calls by hourCalls by hour with 5 data series: Mon, Tue, Wed, Thu, Fri.Calls by hourAverage per weekdayMonMon, 08: 73Mon, 10: 77Mon, 12: 64Mon, 14: 43Mon, 16: 31Mon, 18: 35TueTue, 08: 58Tue, 10: 62Tue, 12: 49Tue, 14: 28Tue, 16: 16Tue, 18: 20WedWed, 08: 55Wed, 10: 59Wed, 12: 46Wed, 14: 25Wed, 16: 13Wed, 18: 17ThuThu, 08: 52Thu, 10: 56Thu, 12: 43Thu, 14: 22Thu, 16: 10Thu, 18: 14FriFri, 08: 49Fri, 10: 53Fri, 12: 40Fri, 14: 19Fri, 16: 7Fri, 18: 11081012141618
Resolved within SLAResolved within SLA with 1 data series: Within SLA.Resolved within SLATarget 95%92.4Within SLA010095